Frequently Asked Questions

Yes, we provide free standard shipping on all orders over €50. For orders under €50, a small shipping fee applies of €5.95, which will be shown at checkout.

We aim for fast delivery. Orders placed before 15:00 PM (CET) are shipped the same day. Delivery times depend on your location but usually range between 1-3 business days.

Currently, we ship within the Netherlands and selected EU countries. More shipping destinations will be available soon!

Yes! You can return your order within 14 days of receiving it. Items must be unworn, unwashed, and in their original condition. Return costs are the responsibility of the customer.

Returning or exchanging an item is simple. At the bottom of our page, you’ll find our Refund Policy, where you can enter your email to receive a unique code to log in to fill in your refund. Once submitted, you’ll receive an email with further instructions. Carefully pack the item(s) in their original condition and packaging (if possible). Use the provided shipping label, attach it to your package, and drop it off at your local post office or parcel point. Please note that return shipping costs are the customer’s responsibility. Once we receive your return, we’ll process your refund or exchange as quickly as possible. If you have any questions, feel free to contact us at info@amelise.eu.

We accept all major payment methods, including iDEAL, PayPal, Visa, Mastercard, and Klarna (Buy Now, Pay Later).

Yes! Subscribe to our newsletter to receive exclusive offers, early access to new collections, and special discounts. You can also follow us on Instagram and TikTok for the latest updates, promotions, and occasional discount codes. Stay connected and never miss out!

You can reach us via email at info@amelise.eu or through our contact page. We aim to respond within 24 hours on business days